Shipping & Delivery

SHIPPING ACROSS NORTH AMERICA

We are proud to offer international shipping services. However, shipping is free only to Canada and US. All customers from other countries are requested to contact us at info@swach-canada.com to know the exact shipping costs and times.

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses via Canada Post, DHL, UPS, FedEx, Canpar and other carriers that offer the best service in your area.

LOST/MISSING PACKAGES

Swach Canada is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees outside Canada, once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

7 to 14 days.

**Maximum time is 30 days.

*All items shipping outside Canada exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.